AI automation for e-commerce: orders, returns, customer support

Reshape the repetitive e-commerce workload — from orders to returns to Q&A — with AI automation. Free your team's time for real customer work.

Sectors: E-commerce

  • Hundreds of daily "where is my order?" messages drain your customer reps' time.
  • Manual return requests run across three systems: refunds, stock intake and accounting.
  • Product descriptions are needed in 17 languages while your copy team is drowning in one.
  • Shipping-status chatbot: the customer types "#12345 where is my order", the system pulls the shipper's API, replies with ETA plus order details. Only exceptions escalate to your team.
  • Return orchestration: customer submits the return form, AI-verified, then stock intake + accounting entry + refund complete in one flow across three systems. Human touch only for flagged items.
  • Multilingual product copy: write the source in TR; 16 locales are generated automatically with brand-voice templates and a glossary that preserves terms like "ziggurat metric".

Example: A fashion brand based in Türkiye

Average 1,400 orders / day, 180 return requests, 650 customer messages. The 8-person support team was burning 62 % of its hours on shipping-tracking questions and 18 % on return coordination. Setviva set up three flows: (1) a shipping-status bot on WhatsApp and on-site chat — response time dropped from 14 hours to 9 seconds; (2) a return orchestration lane — one click integrates Shopify, Logo Go 3 and the carrier label in one flow; (3) a 17-locale product copy generator — new collection launch time dropped from ~5 days to 11 hours. The team now spends 64 % of its hours on retention and VIP relationship work.