AI automation for logistics: routes, deliveries, invoice reconciliation

Sectors: Logistics

• Every morning at 6 a planner opens Excel; drivers are briefed by phone; a single route change costs two hours.
• Delivery photos, signatures and forms pile up in three different apps; month-end reconciliation takes three days.
• Monthly 20,000 carrier invoices from 15 operators; every unmatched line requires a manual dispute letter.

• Live routing engine: per-minute re-optimisation combining orders, traffic and driver availability; changes pushed to drivers automatically via mobile app.
• Single-channel proof of delivery: photo + signature + form in one app flow; AI verifies (blank signature, dark photo) and by the time finance sees it the record is complete.
• Invoice reconciliation bot: OCR reads PDFs, matches line by order, prepares the dispute letter in each operator's exact format — human approval is 1 minute per line.

Example: A domestic distribution operator

A 240-vehicle fleet, 17 distribution centres, 9,200 daily deliveries. Route planning ran from 06:00 to 09:00 on a single Excel, 4 people, and mid-day changes cost the operation 2-3 hours every day. Setviva layered three interlocking services: (1) a live routing engine that re-optimises every 60 seconds using TomTom traffic + order priority codes; (2) a driver mobile app with two-way flow — new route + broken-stop feedback; (3) an invoice reconciliation pipeline that adapts, via AI, to the different PDF formats of 15 carriers and auto-matches 18,400 of the 20,000 monthly lines. Outcome: planning shrank from 4 people to 1.5; stops per vehicle per day up 22 %; monthly reconciliation from 3 days to 6 hours.